Dead 12V systems immobilize shifters and parking brakes—even when the main pack looks fine. Read our broad EV towing guide next, then return here for dispatch phrasing.
Why the 12V Bus Still Runs the Show
Contactors, computers, and parking brakes lean on the small battery. If you drive a Tesla, also bookmark Tesla-specific Bay Area towing for tow mode sequencing.
If the touchscreen is black, assume tow mode cannot be enabled remotely—say that clearly.
Related resources: Service options • Get a quote • Related guide
Flatbed Rationale for Modern EVs
Many EVs are dual-motor AWD. When neutral cannot be verified, flatbed vs wheel-lift decisions tilt flatbed fast.
For confirmed AWD without neutral, our AWD flatbed primer explains driveline stakes in plain language.
Related resources: Service options • Get a quote • Related guide
Dispatch Script That Saves Time
Say: make, year, AWD yes/no, wheels roll, steering unlocks, parking brake status. If you need pricing context, pair with insurance towing coverage.
Peninsula fleet EV operators should pair this with our flatbed EV towing San Mateo checklist for pre-trip tow-mode verification.
Send a photo of the dash if any warnings remain lit—operators plan around fault codes.
Confirm situation
Share your exact location, vehicle status, and destination details with dispatch.
Choose safe method
Request the towing method that matches your vehicle type and current condition.
Document service
Save invoices, timestamps, and photos for claims, compliance, or reimbursement.
Related resources: Service options • Get a quote • Related guide
Shop Handoff and High-Voltage Shops
Not every shop accepts immobilized EVs—confirm destination before hook to avoid second tows.
Keep charging fobs or phone keys available if the car suddenly wakes after a 12V swap attempt.
Do This
- Share complete vehicle details
- Ask for itemized billing
- Confirm destination before loading
Avoid This
- Accepting unclear pricing
- Skipping method confirmation
- Leaving without records
Related resources: Service options • Get a quote • Related guide